Friday, January 24, 2014

Netflix Change Account - Konami Code

Samsung Smart TV
We recently reactivated our Netflix account only to run into this error when reloading our account on our Samsung Smart TV:

"We're having trouble playing these titles for you right now. Please try again later or select a different title"

After a bit of research I found a suggestion to deactivate and reactivate the device, from within the Netflix application.  This is the same procedure you would use if you needed to change which Netflix account, the application uses.  At first I thought it was a joke, as it uses an old Nintendo gaming cheat code (Konami Code), but it turned out to be legit:

"While logged into the old account and with the app showing the list of movies, hit the following sequence of buttons on the TV remote: up, up, down, down, left, right, left, right, up, up, up, up."

After following this sequence, we were prompted to deactivate the device.  We then logged back into Netflix and were prompted to reenter our account information.  This time it worked.  Not sure why it was broken in the first place, but glad we found a workaround.

Later, I found another method of deactivating the device, from within the online Netflix account.  I have not had a chance to try this, as our TV's Netflix App is back to functioning, but if it happens again, we will be sure to try this first.



Anonymous said...

HOLY CRAP!!!This is WAY too funny!!! I saw "konami" and just died... when I first discovered the remote keystrokes to invoke reset (delete) of the saved account info on the player I immediately thought of Contra. I had to do it again and clicked a link in a thread and all it did was google for me "Samsung Blu-ray konami code" your site came up... CLASSIC!!!!!!!!! HYsterical.

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